Refund policy
Return & Refund Policy
Last updated: [Month Day, Year]
At FAF Cycling, we want you to shop with confidence. If your purchase isn't quite right, we're here to help.
This Return & Refund Policy explains our voluntary 30-day return policy as well as your statutory consumer rights. Nothing in this policy limits or excludes any rights you may have under applicable consumer protection law.
For customers in the European Union, statutory information regarding the legal right of withdrawal is provided separately in our Cancellation Policy (Widerrufsbelehrung).
1. Scope
This Return & Refund Policy applies to all purchases made through the FAF Cycling online store.
It should be read together with our:
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Terms & Conditions
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Shipping Policy
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Cancellation Policy (Widerrufsbelehrung)
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Privacy Policy
2. Voluntary 30-Day Return Policy
In addition to your statutory rights, FAF Cycling offers a voluntary 30-day return policy.
You may request a return within 30 days of receiving your order.
To qualify for a return, the item must:
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be unworn, unused and unwashed;
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be in a clean and resalable condition;
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have all original tags attached;
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be free from odours, stains, pet hair or damage;
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be accompanied by proof of purchase.
Where possible, items should be returned in their original packaging. Missing or damaged packaging alone does not affect your statutory rights.
Returns that do not meet these conditions may be refused or may be subject to a deduction where permitted by law.
3. How to Request a Return
To start a return, please contact us before sending your item.
Email:
Please include:
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your order number;
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the item(s) you wish to return;
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the reason for the return (optional but appreciated).
Returns should be sent to:
Simon Balzer & Linda Nygard GbR - FAF Cycling
Johannes Straße 102
70176, Stuttgart, Germany
Items returned without prior contact may delay processing.
4. Return Shipping Costs
Unless your item is:
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defective;
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damaged upon arrival; or
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incorrectly supplied,
the customer is responsible for the direct cost of returning the goods.
We recommend using a tracked shipping service, as returned items remain your responsibility until they are received by us.
If the return results from our error or from a manufacturing defect, FAF Cycling will arrange or reimburse reasonable return shipping costs.
5. Exchanges
Need a different size or colour?
If stock is available, we are happy to exchange your item for another size or colour of the same product.
Our exchange policy is simple:
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You cover the cost of returning the original item.
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FAF Cycling covers the shipping cost of sending your replacement item.
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Exchanges are subject to product availability.
If your requested replacement is unavailable, we will offer a refund in accordance with this policy.
If you wish to exchange for a different product, any price difference will be charged or refunded accordingly.
6. Damaged, Defective or Incorrect Items
Please inspect your order promptly after delivery.
If your order arrives:
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damaged;
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defective;
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incomplete; or
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incorrect,
please contact us as soon as reasonably possible at:
Please include photographs where possible to help us assess the issue.
Where a defect or error is confirmed, we will arrange an appropriate remedy in accordance with applicable law. This may include:
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replacement;
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repair;
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refund; or
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another suitable solution.
Nothing in this section limits your statutory warranty rights.
7. Non-Returnable Items
Unless otherwise required by law, the following items cannot be returned:
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personalised or custom-made products;
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gift cards;
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products which have been worn beyond normal fitting or are no longer in a resalable condition;
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products excluded from return under applicable law.
If you are unsure whether an item can be returned, please contact us before sending it back.
8. European Union – Statutory Right of Withdrawal
Consumers within the European Union benefit from the statutory right of withdrawal provided by applicable consumer protection legislation.
This legal right allows eligible consumers to withdraw from the purchase contract within the applicable withdrawal period without giving any reason.
Full information regarding:
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the withdrawal period;
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how to exercise the right;
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return obligations;
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reimbursement;
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and the Model Withdrawal Form
is available in our separate Cancellation Policy (Widerrufsbelehrung).
Our voluntary 30-day return policy is offered in addition to these statutory rights.
9. Inspection of Returned Goods
Once your return has been received, we will inspect the item to confirm that it meets the conditions of this policy.
If a returned item shows signs of use beyond what is necessary to establish its nature, characteristics or functioning, any reduction in value will be assessed only where permitted by applicable law.
Where a return cannot be accepted, we will contact you to discuss the available options.
10. Refunds
After your return has been inspected, we will notify you whether your refund has been approved.
Approved refunds will be issued using the original payment method used for the purchase.
Where a return is made under the statutory right of withdrawal, we will also reimburse the original standard delivery charges paid for the order.
Additional charges for express or upgraded delivery services are not refundable unless required by law.
Refunds are generally processed within 14 days after:
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receiving the returned goods; or
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receiving sufficient evidence that the goods have been returned,
whichever occurs first in accordance with applicable law.
Please note that your bank or payment provider may require additional time to process the refund.
11. Statutory Rights
Nothing in this Return & Refund Policy limits or excludes any mandatory rights granted to consumers under applicable law, including statutory warranty rights and the statutory right of withdrawal.
Where this policy provides benefits beyond those required by law, such benefits are offered voluntarily by FAF Cycling and may be amended for future purchases.
12. Contact
If you have any questions regarding returns, exchanges or refunds, please contact us:
FAF Cycling
Email:
Website: